Frequently Asked Questions

1. Do you only do high-end sales?
   No, we do regular household sales as well—both of which are treated with equal professionalism and consideration. Our principle objective with any sale we do is that the goods to be sold meet our minimum quality standards.
2. Do you sell everyday items at an estate sale?
   Yes, when we view a potential new estate sale we evaluate each item whether antique and standard household items to determine the marketability. It is quite common in planning a sale for there to be many high-end and mundane household items. We like to describe our efforts as a tsunami effect. When the wave recedes it takes with it everything in its path.
3. What happens to the left over items after the sale?
   We have strong relationships with Ronald McDonald House and with other charities that will pack and pick up leftover items as donations. These organizations will provide the owner with documentation that will enable them to treat these items as a charitable tax deduction.
4. Do you appraise items other than antiques?
   Yes, we appraise all items of personal property for market value and all insurance requirements. We are knowledgeable of current values for nearly every item we encounter. In those rare instances where we are unsure as to the value of an item, we draw from our pool of consultants to advise us.
5. There are so many estate sale companies in the Rochester area. What sets your company apart from all the others?
   We focus on perfecting the sales we chose so that they stand apart. Our primary goal is hold sales containing high-value or good quality merchandise with the broadest market appeal. In addition, we bring a very knowledgeable and trustworthy staff with excellent sales capabilities and product knowledge. In short, they know their “stuff” and love what they do.
6. What if I don’t have enough items for an estate or household sale?
   If that’s the case, often we will take items as consignments and put them in our next sale. Or we will bring in consignments we have from other clients to create a more substantial, credible estate sale. And we pay the homeowner a percentage of the consigned items sold.
7. I’m downsizing…can you help me?
   Yes, we can, either by organizing a household sale for your belongings or taking items on consignment. We can make the effort of downsizing fast and easy—eliminating much of the time- and labor-intensive effort required by the property owner.
8. Where do you get your referrals from?
   Our referrals come from a variety of sources, including long-standing relationships with banks, attorneys and prior satisfied client. We are proud to have been of service to many of Rochester’s finest families for decades.
9. What happens in case of loss, theft or damage to my items?
   We are fully insured and bonded and would be happy to provide a proof of insurance on request.